What countries do you ship to?
SenseAGE is committed to bringing our products to everyone. We deliver to most countries in the world with reliable international and domestic couriers to ensure that your package gets to you safe and on time.
Should you encounter any questions about your delivery, please contact us at contact@senseage.com, and we will help you out.
How much does shipping cost?
Our shipping costs are determined by the type of service and the value of your order:
[Standard Shipping]
For orders over $36.99: Free
For orders below $36.99: $5
[Expedited Shipping]
Flat rate of $15 regardless of order value.
*Please note: For volume purchases, shipping fees may vary. We recommend reaching out to us for a quote before placing your order.
What are your shipping and processing times?
7 - 14 days.
Orders take 1-2 business days to process after placing the order before shipping out. And we do not ship out on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number. However, the exact timing of this notification can vary based on the shipping carrier, so there might be a delay of a few days on occasion.
If you need more detailed information, please shoot us an email at contact@senseage.com, and we'll help you out!
Why I only received part of my order?
Some orders could be sent separately depending on the number of items and their total weight included. In this case, there could be a possibility that your packages would arrive at different times.
If the second package didn't arrive 1-2 days after the receipt of first one, please contact us at contact@senseage.com, and we will work with you to solve the problem.
DO I NEED TO PAY FOR CUSTOMS DUTIES?
For international shipments, your order may be subject to customs duties once it arrives in your country. While it might be uncommon for customs to charge duties to consumers, the decision to do so, as well as the amount, is determined by local customs authorities based on the laws and regulations of the destination country. Unfortunately, these charges are beyond our control, and we cannot predict what they might be. As such, any customs duties or related fees are the responsibility of the customer.
If for personal reasons you decide to refuse your delivered package, including the refusal to pay customs duties and taxes, please be informed that we will not offer refunds or redelivery for refused orders. We recommend checking with your local customs office for more information. If you encounter any concerns or difficulties, please feel free to contact us at contact@senseage.com for assistance.
Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.