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General FAQ

What types of Payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay and Paypal.

Is shopping on your site secure?

Absolutely, your information's security is our top priority. Our store is powered by Shopify, one of the world's leading e-commerce platforms. Shopify complies with the highest level of Payment Card Industry (PCI) standards and employs a range of state-of-the-art security measures, including advanced firewall and intrusion detection systems. Additionally, every transaction on our site is encrypted using advanced Transport Layer Security (TLS) technology. This not only secures online transactions but ensures your personal and payment data is shielded from any potential threats.

What are your shipping options?

For more information, please visit the Shipping FAQ.

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Can I cancel my order after I've made a purchase?

Yes! Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet.

But, if you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.

How do I return or exchange an item?

Our return policy is effective for 30 days from the time your order is delivered.
Please refer to our returns & refunds policy for more information on how to initiate the returns process.

What if the item I ordered arrives broken or damaged?

We’ll make it up to you. You can request a refund,or an exchange. Please contact us at

I am missing items from my order

We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping FAQ page, please contact us at and we’ll get you sorted!